Privacy Policy

Introduction

Cadet Property & Association Management, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Information We Collect

We may collect the following types of information:

Personal Information

• Contact Information: Name, email address, phone number, and mailing address.
• Association Information: Community name, unit number, association details, and board position.
• Financial Information: Payment details for assessments, fees, and other transactions processed through our third-party payment platform (Innago).
• Communication Records: Emails, messages, and other correspondence you send to us.

Automatically Collected Information

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, and referring URLs.
• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance your experience and analyze website usage.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our community association management services.
• To process payments, assessments, and other financial transactions.
• To communicate with you regarding your account, services, community updates, and inquiries.
• To comply with Florida statutes (718, 719, 720, 723) and other applicable laws and regulations.
• To maintain official records as required by governing documents and state law.
• To send newsletters, educational content, and marketing communications (with your consent, where required).
• To analyze website usage and improve our digital platforms.
• To protect the rights, safety, and property of our company, clients, and communities.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business, such as payment processors (Innago), technology providers, and professional consultants.
• Association Boards: With your community's board of directors as necessary for management operations and compliance.
• Legal Compliance: When required by law, court order, or governmental regulation, or to protect our legal rights.
• Professional Advisors: With attorneys, accountants, and other professionals engaged to support association operations.
• With Your Consent: In any other situation where you have provided explicit consent.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. This includes secure cloud storage, encrypted communications, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations (including Florida record retention requirements for community associations), resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party platforms (such as Innago for payment processing). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Cookies & Tracking Technologies

We may use cookies and similar tracking technologies to collect usage information and improve your experience on our website. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.